Frequently Asked Questions

Do you ship overseas?

We currently only ship to New Zealand or within Australia. We will eventually ship overseas, follow our social media accounts to keep posted.

How long does shipping take?  

Once the order has been processed (1-3 business days)
Standard flat rate shipping within Australia will take 3-10 business days* $8.50
Express flat rate shipping within Australia 1-3 business days*  $11.95
Standard flat rate shipping to New Zealand 6+ business days* $18.95

Free Shipping over $100 within Australia

*Busy periods may incur in a longer shipping time frame.

Do you do custom orders?

Of course! We love to make personal orders, just send us an email at sales@hunterandcocollective.com.au with a few details explaining what you are after and we will look after you.

Is everything in stock or made to order?

Yes everything (excluding our personalised items) is in stock and ready to ship. We aim to ship next business day. Back orders have a 2-3 Week turnaround, any order that has a backordered item will be shipped together. If you would like items separately please place separate orders.

Where are you based? Do you offer pick up?

We are based in Melbourne, Australia. At this stage we do not offer the option to pick up orders, however we do offer free shipping within Australia on orders over $150.

What payment methods do you accept?

We currently accept Credit Cards, PayPal and Afterpay.

Do you offer returns?

Please read our Return Policy here
We do not offer returns on personalised or custom orders unless their is fault with your item. 

Sale items or limited edition items will not be eligible for return.

We do not offer refunds.

*Returns must be applied for within 30 days from the date the order is received.
^The customer is responsible for return shipping costs and the original shipping cost is non refundable.

Our designs are all designed and pressed by us so please allow for slight variations.